Shipping and Delivery Policy
1. Shipping Regions
We provide worldwide shipping through our trusted international shipping partners. Orders can be delivered to most countries and regions. Please note that certain remote areas may require additional time for delivery.
2. Shipping Timeframes
- Orders are processed within 1-3 business days.
- Delivery times vary depending on the destination:
- UAE: 1-3 business days
- GCC countries: 3-7 business days
- International: 7-15 business days
Please note that delivery times may be affected by customs clearance, holidays, and unforeseen delays.
3. Shipping Costs
- Shipping costs vary based on the destination and order weight.
- Exact shipping fees will be calculated at checkout.
- Free shipping may be available for certain order values and regions.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the shipping company’s website.
5. Customs and Import Duties
- Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
- These charges are not included in the product price or shipping cost.
6. Delivery Issues
If you experience any issues with your delivery, please contact our customer service team. We will work with the shipping company to resolve any problems.
7. Lost or Damaged Packages
- We are not responsible for packages lost or damaged during transit.
- If your package arrives damaged, please contact us immediately with photos of the damage to initiate a claim with the shipping company.
8. Address Changes
- Customers must provide accurate shipping addresses at checkout.
- Any changes to the shipping address after the order is placed may result in delays and additional fees.
9. Undeliverable Packages
- If a package is returned to us due to an incorrect address or failure to accept the delivery, the customer will be responsible for reshipping fees.
