FAQ (Frequently Asked Questions)

We have compiled a list of frequently asked questions to help our customers better understand our services, policies, and processes. Below are detailed answers to common queries.

1. Ordering Questions

Q1: How can I place an order?

A: You can place an order through our website by selecting your desired product, adding it to the cart, and proceeding to checkout. Follow the prompts to complete your payment and shipping details.

Q2: Can I modify my order after placing it?

A: Modifications to orders can be made within 24 hours of placing the order by contacting our customer service team. After this period, the order may be processed and shipped, making modifications impossible.

Q3: Do you offer discounts or promotional codes?

A: Yes, we occasionally run promotions and provide discount codes. Subscribe to our newsletter to stay updated on our latest offers.

2. Shipping Questions

Q4: How long does shipping take?

A: Shipping times vary depending on your location. Orders within the UAE typically take 2-4 business days, while international orders may take 7-15 business days.

Q5: Do you ship internationally?

A: Yes, we ship to most countries worldwide. Shipping costs and times vary by destination. Please check our Shipping Policy for more details.

Q6: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. Use this number on the shipping company’s website to track your package.

3. Payment Questions

Q7: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment options may vary by country.

Q8: Is my payment information secure?

A: Yes, we use secure payment gateways and SSL encryption to ensure your information is protected.

4. Cancellation and Return Questions

Q9: Can I cancel my order?

A: Yes, orders can be canceled within 24 hours of placing them. Please refer to our Cancellation and Exchange Policy for more details.

Q10: What is your return policy?

A: Our return policy allows returns within 14 days of receiving the product, provided it is in its original condition and packaging. Please refer to our Return Policy for more details.

Q11: How will I receive my refund?

A: Refunds will be processed to the original payment method within 7-14 business days after the returned product is verified.

5. Product Questions

Q12: Are your products suitable for all skin types?

A: Our products are formulated to be gentle and effective on various skin types. However, we recommend conducting a patch test before use if you have sensitive skin.

Q13: Are your products cruelty-free?

A: Yes, our products are cruelty-free and not tested on animals.

6. Account Questions

Q14: Do I need to create an account to place an order?

A: No, you can place an order as a guest. However, creating an account allows you to track your order history and enjoy a faster checkout process.

Q15: How can I reset my account password?

A: You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions sent to your email.

7. Customer Service Questions

Q16: How can I contact customer service?

A: You can reach our customer service team via email, phone, or through the contact form on our website. Our support team is available from Monday to Friday, 9 AM to 6 PM (UAE time).