Cancellation and Replacement Policy

Our Cancellation and Exchange Policy is designed to provide customers with clarity and assurance regarding their purchases. Below are the detailed terms and processes.

1. Order Cancellation Policy

Customers have the right to cancel their order within 24 hours of placing it without incurring any fees. After this period, the order might be processed and shipped, making it ineligible for cancellation.

Conditions for Order Cancellation:

  • Cancellation requests must be made via email or phone.
  • Orders that have already been shipped cannot be canceled but may be returned according to our return policy.
  • Refunds for canceled orders will be processed within 7-14 business days to the original payment method.

How to Cancel an Order:

  1. Contact our customer service team with your order details.
  2. Provide a reason for the cancellation (optional).
  3. Wait for confirmation of your cancellation request.
  4. If eligible, a refund will be initiated.

Important Notes:

  • Orders placed during promotional periods may not be eligible for cancellation.
  • Digital products or services are non-cancellable once accessed.

2. Replacement Policy

We aim to ensure customer satisfaction by offering an exchange option under specific conditions.

Conditions for Replacement:

  • The product must be in its original condition and packaging.
  • The exchange request must be made within 14 days of receiving the order.
  • The customer must provide proof of purchase.

Non-Replaceable Items:

  • Opened or used products.
  • Products that have been personalized or customized.
  • Clearance or promotional items.

How to Request a Replacement:

  1. Contact our customer service team to initiate the exchange process.
  2. Provide your order details and the reason for the exchange.
  3. Follow the instructions provided for returning the original item.
  4. Once the original item is received and verified, the replacement item will be shipped.

Replacement Shipping Costs:

  • The customer is responsible for shipping costs unless the exchange is due to a defective or incorrect item.
  • In cases where the company is at fault, shipping costs will be covered by us.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.

Process for Handling Defective/Incorrect Items:

  1. Contact our customer support team with your order details and photos of the product.
  2. We will verify the issue and arrange for the item to be returned.
  3. Once the item is received, a replacement will be sent or a refund will be issued.

4. Conditions for Rejected Replacement or Cancellations

We reserve the right to reject any exchange or cancellation requests in the following cases:

  • If the product shows signs of use or damage caused by the customer.
  • If the product is not returned in its original packaging.
  • If the request is made after the specified period (14 days for exchanges and 24 hours for cancellations).