Dispute and Resolution Policy

we are committed to resolving any disputes that may arise between us and our customers in a fair and transparent manner. We always strive to provide the best solutions that ensure customer satisfaction and protect their rights.

1. Amicable Negotiation:

We encourage customers to contact us as soon as any issue arises. Our customer service team is trained to listen to customer complaints and work on resolving them as quickly as possible.

2. Complaint Submission Process:

Customers can submit a formal complaint through the contact channels available on our website.
The complaint will be reviewed, and a response will be provided within a maximum of 7 working days.
3. Mediation and Arbitration:

If an amicable solution is not reached, the dispute may be referred to mediation or arbitration in accordance with the applicable laws in the United Arab Emirates.

4. Compliance with Local and International Laws:

All dispute resolution processes are subject to relevant local and international laws.

5. Customer Rights Protection:

We are committed to protecting customer rights and ensuring appropriate solutions are provided in a timely manner.